Working in conjunction with our training partners at Harlow College, the Stansted Airport Employment and Skills Academy have a range of online training courses available for Stansted Airport staff.

These short courses typically take 10 weeks to complete, depending on how much time you can dedicate to your studies. There is no need to attend College, as the courses are delivered online, at your own pace. These varied learning programs cover many areas of interest and could be relevant to your personal or professional life. We encourage you to take a look and sign up for something.

The courses are free* to study if you are:

• Aged 19 or over
• Living in UK and an EU resident for the last 3 years
• Have settled status in the UK if you are not a UK or EU national

*Costs for adult programmes has changed. If you live in a devolved area you may have to pay for your course, this includes residents of Greater London or Greater Cambridge and Peterborough.

If you have any questions about this opportunity please email:  

COURSES

Awareness of Common Health Problems 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Awareness of Mental Health Problems 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Business and Administration 

There were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent economic difficulties, the trend has been steadily increasing in the business  population. Today's global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

Care and Management of Diabetes 

There is an emerging global epidemic of diabetes. In the UK alone, 3.2 million people are diagnosed  with the disease and an estimated  630,000 people have the condition but don't know it. It is believed  that  deaths from diabetes will rise by more than 50% in the next ten years. Simple lifestyle measures can be effec tive in preventing or delaying the onset of this chronic, debilitating and often deadly disease.

Counselling Skills 

Many people find it helpful to seek the support of counselling at some point in their lives. People in any situation could benefit from counselling, and those with the correct understanding, knowledge and skills can provide them with support to improve personal well-being.

Creating a Business Start-Up 

Over half a million businesses are started every year; however, 30% of these fail within the first two years. Having a better understanding of the initial processes and requirements of a business start-up can increase the chances of your business succeeding. If you’re looking to start your own business, or already have a business but want to develop and progress your business plan, this qualification will support you with the skills and knowledge you need.

Customer Service 

In order to have a truly successful business, you need to provide good customer service. It is believed  that 96 per cent of unhappy customers don't ever complain; however, 91 per cent of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task. 

Customer Service for Health and Social Care Settings 

Our new qualification enhances customer service in healthcare, which will support you when you are dealing with residents,families, patients and internal and external customers within the health and social care environment. 

Customer Service for Hospitality 

In the hospitality sector, staff are often the forefront of the business and first impressions are vital.It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Dementia Care 

Dementia affects around 820,000 people in the UK. This figure is likely to rise to 1 million by 2025 and 2million by 2051. It is one of the main causes of disability in later life, and with research being desperately underfunded, it costs the UK over £26 billion a year. Understanding dementia and the person-centred care that is required is fundamental to high-quality care.

Digital Skills 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Dignity and Safeguarding in Adult Health and Social Care 

A total of 103,900 safeguarding reports about vulnerable adults were referred in 2014/2015. The responsibilities of care workers involved in protecting the health, well-being and human rights of individuals are far-reaching. Allowing individuals to live free from harm, abuse and neglect can often mean involving health agencies, government departments or the police. Understanding the fundamentals of safeguarding is essential for anyone working in adult health and social care.

Equality and Diversity 

Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to ensure discrimination is eradicated and expectations of equality are met. A good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.

Falls Prevention Awareness 

Falls represent the most frequent and serious type of accident in people aged 65 and over, with 10,000 falls happening each day. Falls often have both a physical and mentalimpact, as they can result in lack of confidence, isolation, fractures and broken bones. This course is ideal for anyone working in health and social care and those who have contact with older people who are more susceptible to falls.

Information, Advice or Guidance 

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing, and ensuring staff are aware of these is key. Ideally, to complete this qualification you will be currently working in a role involving providing information, advice and guidance. The qualification requires reflection on practice which is significantly easier if you are currently (or have recently) been providing IAG. 

Lean Organisation Management Techniques 

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today's competitive business market. A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

Principles of Care Planning 

Care workers  play a key  role in ensuring that their residents/patients are treated with a friendly and caring approach. Care workers have the ability to relateto people from a variety of backgrounds. After an investigation from the Care Quality Commission revealed that 424 out of 7,357 services in England are rated Inadequate, the need for high-quality trained care workers has never been greater.

Principles of End of Life Care 

By 2040, the number of people aged over 64 in Britain is expected to grow from 9.5 million to 15 million. The population is ageing, meaning more people will live with serious chronic illness and need end of life care. The problems faced and support needed by people nearing the end of life is wide-ranging, and a good understanding of pain management, support and quality of life is essential for all carers.

Principles of Team Leading 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Retail Operations 

The retail industry is subject to a number of pressures. These include changes in shoppinghabits  and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped  to represent  your  business and to meet the needs of yourcustomers. As removing staff from the 'shop floor' applies pressure to rotas, this training can be carried out in the learner's own time via our tried and tested flexible learning approach.

Safe Handling of Medication in Health and Social Care 

Modern medicines are powerful substances which have beneficial effects for millions of people worldwide. However, inappropriate use or handling of these substances can have severe  consequences, including death. Having good up-to-date knowledge of the safe handling of medicines is essential for anyone working with medication.

Understanding Autism 

Autism is a spectrum condition that affects how a person communicates with others and how they interpret the world around them. There are around 700,000 people in the UK with autism - more than 1 in every 100. Having a clear understanding of the misconceptions, diagnoses and support surrounding autism are just some of the essential skills needed when working in mental health.

Understanding Behaviour that Challenges 

Challenging behaviour is causing increasing concern today, as many individuals have increasing levels of stress and uncertainty in their lives. This behaviour can be due to factors such as anxiety, neglect, abuse, learning disabilities and conditions like dementia. Understanding the causes of challenging behaviour is the first step towards finding ways to support individuals and manage their behaviour.

Understanding Children and Young People's Mental Health 

Mental health problems affect around 1 in 10 children and young people. These issues include depression, anxiety and conduct disorder, and can often be a direct response to occurrences in their lives. Emotional wellbeing is just as important as a child's mental health; therefore it is important for those working with children and young people to have a good understanding of the concepts, risk factors and impact of mental health.

Understanding Common Childhood Illnesses 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Understanding Data Protection and Data Security 

Data protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.

Understanding Nutrition and Health 

The number of obese people in the UK has more than trebled in the last 25 years, reaching what many doctors believe to be 'epidemic' proportions. Insufficient nutrition can lead to a variety of health-threatening conditions. Understanding the benefits of a balanced diet and the role of nutrition in the prevention and treatment of disease is fundamental.

Understanding Safeguarding and Prevent 

Official data showed that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation, and the potential consequences of illegal online activity.

Understanding Specific Learning Difficulties 

Having a learning difficulty means that people find it harder to learn certain skills. As this affects around 15% of people it is important for those working in healthcare, social care and education to have knowledge of different specific learning difficulties such as ADHD, dyslexia and dyscalculia.

Understanding Workplace Violence and Harassment 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector. 

Warehousing and Storage 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Working with Individuals with Learning Difficulties 

Around 1.5 million people in the UK have a learning disability. Owing to the fact that they are likely to find it more difficult than others to describe their symptoms, it is essential for anyone working with individuals with learning disabilities to have a good knowledge of the healthcare system and relevant legislation, as well as an understanding of the signs and symptoms of various conditions.

Working with People with Mental Health Needs 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a  year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Working in conjunction with our training and education partners at Harlow College, HTS have sourced a brilliant range of free training which staff will be able to benefit from.

These short courses are FREE and typically last around six weeks. There is no need to attend College, as the courses are delivered online, at your own pace. These varied learning programs cover many areas of interest and will be relevant in your personal life or in your work at HTS. We would encourage everyone at HTS to take a look and sign up for something.

REMEMBER: There is no cost whatsoever, so sign-up today and start learning something new! If you have any questions about this training please email:

COURSES

Awareness of Common Health Problems 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Awareness of Mental Health Problems 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Business and Administration 

There were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent economic difficulties, the trend has been steadily increasing in the business  population. Today's global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

Care and Management of Diabetes 

There is an emerging global epidemic of diabetes. In the UK alone, 3.2 million people are diagnosed  with the disease and an estimated  630,000 people have the condition but don't know it. It is believed  that  deaths from diabetes will rise by more than 50% in the next ten years. Simple lifestyle measures can be effec tive in preventing or delaying the onset of this chronic, debilitating and often deadly disease.

Counselling Skills 

Many people find it helpful to seek the support of counselling at some point in their lives. People in any situation could benefit from counselling, and those with the correct understanding, knowledge and skills can provide them with support to improve personal well-being.

Creating a Business Start-Up 

Over half a million businesses are started every year; however, 30% of these fail within the first two years. Having a better understanding of the initial processes and requirements of a business start-up can increase the chances of your business succeeding. If you’re looking to start your own business, or already have a business but want to develop and progress your business plan, this qualification will support you with the skills and knowledge you need.

Customer Service 

In order to have a truly successful business, you need to provide good customer service. It is believed  that 96 per cent of unhappy customers don't ever complain; however, 91 per cent of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task. 

Customer Service for Health and Social Care Settings 

Our new qualification enhances customer service in healthcare, which will support you when you are dealing with residents,families, patients and internal and external customers within the health and social care environment. 

Customer Service for Hospitality 

In the hospitality sector, staff are often the forefront of the business and first impressions are vital.It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Dementia Care 

Dementia affects around 820,000 people in the UK. This figure is likely to rise to 1 million by 2025 and 2million by 2051. It is one of the main causes of disability in later life, and with research being desperately underfunded, it costs the UK over £26 billion a year. Understanding dementia and the person-centred care that is required is fundamental to high-quality care.

Digital Skills 

In an increasingly digital world, it’s becoming more important to have the right skills in order to use computers and other technological devices. This course is designed to help support your development with digital literacy skills, encouraging progression into roles where digital literacy is required.

Dignity and Safeguarding in Adult Health and Social Care 

A total of 103,900 safeguarding reports about vulnerable adults were referred in 2014/2015. The responsibilities of care workers involved in protecting the health, well-being and human rights of individuals are far-reaching. Allowing individuals to live free from harm, abuse and neglect can often mean involving health agencies, government departments or the police. Understanding the fundamentals of safeguarding is essential for anyone working in adult health and social care.

Equality and Diversity 

Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to ensure discrimination is eradicated and expectations of equality are met. A good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.

Falls Prevention Awareness 

Falls represent the most frequent and serious type of accident in people aged 65 and over, with 10,000 falls happening each day. Falls often have both a physical and mentalimpact, as they can result in lack of confidence, isolation, fractures and broken bones. This course is ideal for anyone working in health and social care and those who have contact with older people who are more susceptible to falls.

Information, Advice or Guidance 

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing, and ensuring staff are aware of these is key. Ideally, to complete this qualification you will be currently working in a role involving providing information, advice and guidance. The qualification requires reflection on practice which is significantly easier if you are currently (or have recently) been providing IAG. 

Lean Organisation Management Techniques 

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today's competitive business market. A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

Principles of Care Planning 

Care workers  play a key  role in ensuring that their residents/patients are treated with a friendly and caring approach. Care workers have the ability to relateto people from a variety of backgrounds. After an investigation from the Care Quality Commission revealed that 424 out of 7,357 services in England are rated Inadequate, the need for high-quality trained care workers has never been greater.

Principles of End of Life Care 

By 2040, the number of people aged over 64 in Britain is expected to grow from 9.5 million to 15 million. The population is ageing, meaning more people will live with serious chronic illness and need end of life care. The problems faced and support needed by people nearing the end of life is wide-ranging, and a good understanding of pain management, support and quality of life is essential for all carers.

Principles of Team Leading 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Retail Operations 

The retail industry is subject to a number of pressures. These include changes in shoppinghabits  and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped  to represent  your  business and to meet the needs of yourcustomers. As removing staff from the 'shop floor' applies pressure to rotas, this training can be carried out in the learner's own time via our tried and tested flexible learning approach.

Safe Handling of Medication in Health and Social Care 

Modern medicines are powerful substances which have beneficial effects for millions of people worldwide. However, inappropriate use or handling of these substances can have severe  consequences, including death. Having good up-to-date knowledge of the safe handling of medicines is essential for anyone working with medication.

Understanding Autism 

Autism is a spectrum condition that affects how a person communicates with others and how they interpret the world around them. There are around 700,000 people in the UK with autism - more than 1 in every 100. Having a clear understanding of the misconceptions, diagnoses and support surrounding autism are just some of the essential skills needed when working in mental health.

Understanding Behaviour that Challenges 

Challenging behaviour is causing increasing concern today, as many individuals have increasing levels of stress and uncertainty in their lives. This behaviour can be due to factors such as anxiety, neglect, abuse, learning disabilities and conditions like dementia. Understanding the causes of challenging behaviour is the first step towards finding ways to support individuals and manage their behaviour.

Understanding Children and Young People's Mental Health 

Mental health problems affect around 1 in 10 children and young people. These issues include depression, anxiety and conduct disorder, and can often be a direct response to occurrences in their lives. Emotional wellbeing is just as important as a child's mental health; therefore it is important for those working with children and young people to have a good understanding of the concepts, risk factors and impact of mental health.

Understanding Common Childhood Illnesses 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Understanding Data Protection and Data Security 

Data protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.

Understanding Nutrition and Health 

The number of obese people in the UK has more than trebled in the last 25 years, reaching what many doctors believe to be 'epidemic' proportions. Insufficient nutrition can lead to a variety of health-threatening conditions. Understanding the benefits of a balanced diet and the role of nutrition in the prevention and treatment of disease is fundamental.

Understanding Safeguarding and Prevent 

Official data showed that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation, and the potential consequences of illegal online activity.

Understanding Specific Learning Difficulties 

Having a learning difficulty means that people find it harder to learn certain skills. As this affects around 15% of people it is important for those working in healthcare, social care and education to have knowledge of different specific learning difficulties such as ADHD, dyslexia and dyscalculia.

Understanding Workplace Violence and Harassment 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector. 

Warehousing and Storage 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Working with Individuals with Learning Difficulties 

Around 1.5 million people in the UK have a learning disability. Owing to the fact that they are likely to find it more difficult than others to describe their symptoms, it is essential for anyone working with individuals with learning disabilities to have a good knowledge of the healthcare system and relevant legislation, as well as an understanding of the signs and symptoms of various conditions.

Working with People with Mental Health Needs 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a  year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Working in conjunction with our partners across Essex and the South East, the Bright Futures Training Centre have a range of free* training courses available for you to study whilst social distancing measures are in place.

These short courses are FREE* and typically take 6-8 weeks to complete, based on 4 hours of study per week. There is no need to attend face to face lessons, the courses are delivered online so all you need is an electronic device with internet connection and you can study at your own pace, anytime, anywhere. These varied learning programs cover many areas of interest and will help you to further your subject knowledge and understanding that could be vital in helping you to progress in your current employment or if you are currently looking for work, secure a new job. Whilst you study you will have the full support of a dedicated Assessor to assist with any questions, they will also be responsible for assessing your completed assessments, providing feedback on your work.

You may only apply for ONE course at a time. Once you have completed that course you can apply for another up to a maximum of four courses. Please do not submit more than one application as doing so will delay your application being processed. If you choose to study the Health and Safety in a Construction Environment course, please note that this is joined with the L1 Certificate in Employability Skills.

REMEMBER: There is no cost whatsoever, so sign-up today and start learning something new!

The courses are free* to study if you are:

• Aged 19 or over
• Living in UK and an EU resident for the last 3 years
• Have settled status in the UK if you are not a UK or EU national

*Costs for adult programmes has changed. If you live in a devolved area you may have to pay for your programme(s). This includes residents of Greater London or Greater Cambridge and Peterborough. More about funding

COURSES

BTEC L1 Award in Workskills – Hospitality 

This Explorer Course has been designed to provide you with the opportunity to try something new in a vocational sector at level 1. It will give you a realistic idea of what it would be like to work in the hospitality sector. 

There are three main themes that run through this qualification, you will study the importance for recognising personal strengths, skills and qualities for the workplace, about local job availability that meets your own strengths, skills and qualities and how to set goals to develop own strengths, skills and qualities for job opportunities. 

Please note: To successfully complete this course you will need regular access to an electronic device such as a desktop computer, laptop or tablet with internet connection (a camera is ideal but not essential). To enable you to access and contribute to the online lessons you will need to register for a free Microsoft Teams account, you will be unable to achieve the qualification without this.

BTEC L1 Award in Workskills – Business 

This Explorer Course has been designed to provide you with the opportunity to try something new in a vocational sector at level 1. It will give you a realistic idea of what it would be like to work in the business sector. 

There are three main themes that run through this qualification, you will study the importance for recognising personal strengths, skills and qualities for the workplace, about local job availability that meets your own strengths, skills and qualities and how to set goals to develop own strengths, skills and qualities for job opportunities.

Please note: To successfully complete this course you will need regular access to an electronic device such as a desktop computer, laptop or tablet with internet connection (a camera is ideal but not essential). To enable you to access and contribute to the online lessons you will need to register for a free Microsoft Teams account, you will be unable to achieve the qualification without this.

BTEC L1 Award in Workskills – Digital Technology 

This Explorer Course has been designed to provide you with the opportunity to try something new in a vocational sector at level 1. It will give you a realistic idea of what it would be like to work in the digital technology sector. 

BTEC L1 Award in Workskills – Health and Social Care 

This Explorer Course has been designed to provide you with the opportunity to try something new in a vocational sector at level 1. It will give you a realistic idea of what it would be like to work in the Health and Social Care sector.

There are three main themes that run through this qualification, you will study the importance for recognising personal strengths, skills and qualities for the workplace, about local job availability that meets your own strengths, skills and qualities and how to set goals to develop own strengths, skills and qualities for job opportunities.

Please note: To successfully complete this course you will need regular access to an electronic device such as a desktop computer, laptop or tablet with internet connection (a camera is ideal but not essential). To enable you to access and contribute to the online lessons you will need to register for a free Microsoft Teams account, you will be unable to achieve the qualification without this.

BTEC L1 Award in Workskills – Logistics 

This Explorer Course has been designed to provide you with the opportunity to try something new in a vocational sector at level 1. It will give you a realistic idea of what it would be like to work in the logistics sector.

There are three main themes that run through this qualification, you will study the importance for recognising personal strengths, skills and qualities for the workplace, about local job availability that meets your own strengths, skills and qualities and how to set goals to develop own strengths, skills and qualities for job opportunities.

Please note: To successfully complete this course you will need regular access to an electronic device such as a desktop computer, laptop or tablet with internet connection (a camera is ideal but not essential). To enable you to access and contribute to the online lessons you will need to register for a free Microsoft Teams account, you will be unable to achieve the qualification without this.

Working in conjunction with our training and education partners at Harlow College, Harlow Coucil have sourced a brilliant range of free training which staff will be able to benefit from.

These short courses are FREE and typically last around six weeks. There is no need to attend College, as the courses are delivered online, at your own pace. These varied learning programs cover many areas of interest and will be relevant in your personal life or in your work at Harlow Council. We would encourage everyone at Harlow Council to take a look and sign up for something.

REMEMBER: There is no cost whatsoever, so sign-up today and start learning something new!

COURSES

Awareness of Common Health Problems 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Awareness of Mental Health Problems 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Business and Administration 

There were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent economic difficulties, the trend has been steadily increasing in the business  population. Today's global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business administration has never been greater.

Care and Management of Diabetes 

There is an emerging global epidemic of diabetes. In the UK alone, 3.2 million people are diagnosed  with the disease and an estimated  630,000 people have the condition but don't know it. It is believed  that  deaths from diabetes will rise by more than 50% in the next ten years. Simple lifestyle measures can be effec tive in preventing or delaying the onset of this chronic, debilitating and often deadly disease.

Counselling Skills 

Many people find it helpful to seek the support of counselling at some point in their lives. People in any situation could benefit from counselling, and those with the correct understanding, knowledge and skills can provide them with support to improve personal well-being.

Creating a Business Start-Up 

Over half a million businesses are started every year; however, 30% of these fail within the first two years. Having a better understanding of the initial processes and requirements of a business start-up can increase the chances of your business succeeding. If you’re looking to start your own business, or already have a business but want to develop and progress your business plan, this qualification will support you with the skills and knowledge you need.

Customer Service 

In order to have a truly successful business, you need to provide good customer service. It is believed  that 96 per cent of unhappy customers don't ever complain; however, 91 per cent of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task. 

Customer Service for Health and Social Care Settings 

Our new qualification enhances customer service in healthcare, which will support you when you are dealing with residents,families, patients and internal and external customers within the health and social care environment. 

Customer Service for Hospitality 

In the hospitality sector, staff are often the forefront of the business and first impressions are vital.It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

Dementia Care 

Dementia affects around 820,000 people in the UK. This figure is likely to rise to 1 million by 2025 and 2million by 2051. It is one of the main causes of disability in later life, and with research being desperately underfunded, it costs the UK over £26 billion a year. Understanding dementia and the person-centred care that is required is fundamental to high-quality care.

Digital Skills 

In an increasingly digital world, it’s becoming more important to have the right skills in order to use computers and other technological devices. This course is designed to help support your development with digital literacy skills, encouraging progression into roles where digital literacy is required.

Dignity and Safeguarding in Adult Health and Social Care 

A total of 103,900 safeguarding reports about vulnerable adults were referred in 2014/2015. The responsibilities of care workers involved in protecting the health, well-being and human rights of individuals are far-reaching. Allowing individuals to live free from harm, abuse and neglect can often mean involving health agencies, government departments or the police. Understanding the fundamentals of safeguarding is essential for anyone working in adult health and social care.

Equality and Diversity 

Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to ensure discrimination is eradicated and expectations of equality are met. A good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.

Falls Prevention Awareness 

Falls represent the most frequent and serious type of accident in people aged 65 and over, with 10,000 falls happening each day. Falls often have both a physical and mentalimpact, as they can result in lack of confidence, isolation, fractures and broken bones. This course is ideal for anyone working in health and social care and those who have contact with older people who are more susceptible to falls.

Information, Advice or Guidance 

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing, and ensuring staff are aware of these is key. Ideally, to complete this qualification you will be currently working in a role involving providing information, advice and guidance. The qualification requires reflection on practice which is significantly easier if you are currently (or have recently) been providing IAG. 

Lean Organisation Management Techniques 

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today's competitive business market. A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

Principles of Care Planning 

Care workers  play a key  role in ensuring that their residents/patients are treated with a friendly and caring approach. Care workers have the ability to relateto people from a variety of backgrounds. After an investigation from the Care Quality Commission revealed that 424 out of 7,357 services in England are rated Inadequate, the need for high-quality trained care workers has never been greater.

Principles of End of Life Care 

By 2040, the number of people aged over 64 in Britain is expected to grow from 9.5 million to 15 million. The population is ageing, meaning more people will live with serious chronic illness and need end of life care. The problems faced and support needed by people nearing the end of life is wide-ranging, and a good understanding of pain management, support and quality of life is essential for all carers.

Principles of Team Leading 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Retail Operations 

The retail industry is subject to a number of pressures. These include changes in shoppinghabits  and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped  to represent  your  business and to meet the needs of yourcustomers. As removing staff from the 'shop floor' applies pressure to rotas, this training can be carried out in the learner's own time via our tried and tested flexible learning approach.

Safe Handling of Medication in Health and Social Care 

Modern medicines are powerful substances which have beneficial effects for millions of people worldwide. However, inappropriate use or handling of these substances can have severe  consequences, including death. Having good up-to-date knowledge of the safe handling of medicines is essential for anyone working with medication.

Understanding Autism 

Autism is a spectrum condition that affects how a person communicates with others and how they interpret the world around them. There are around 700,000 people in the UK with autism - more than 1 in every 100. Having a clear understanding of the misconceptions, diagnoses and support surrounding autism are just some of the essential skills needed when working in mental health.

Understanding Behaviour that Challenges 

Challenging behaviour is causing increasing concern today, as many individuals have increasing levels of stress and uncertainty in their lives. This behaviour can be due to factors such as anxiety, neglect, abuse, learning disabilities and conditions like dementia. Understanding the causes of challenging behaviour is the first step towards finding ways to support individuals and manage their behaviour.

Understanding Children and Young People's Mental Health 

Mental health problems affect around 1 in 10 children and young people. These issues include depression, anxiety and conduct disorder, and can often be a direct response to occurrences in their lives. Emotional wellbeing is just as important as a child's mental health; therefore it is important for those working with children and young people to have a good understanding of the concepts, risk factors and impact of mental health.

Understanding Common Childhood Illnesses 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Understanding Data Protection and Data Security 

Data protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.

Understanding Nutrition and Health 

The number of obese people in the UK has more than trebled in the last 25 years, reaching what many doctors believe to be 'epidemic' proportions. Insufficient nutrition can lead to a variety of health-threatening conditions. Understanding the benefits of a balanced diet and the role of nutrition in the prevention and treatment of disease is fundamental.

Understanding Safeguarding and Prevent 

Official data showed that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation, and the potential consequences of illegal online activity.

Understanding Specific Learning Difficulties 

Having a learning difficulty means that people find it harder to learn certain skills. As this affects around 15% of people it is important for those working in healthcare, social care and education to have knowledge of different specific learning difficulties such as ADHD, dyslexia and dyscalculia.

Understanding Workplace Violence and Harassment 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector. 

Warehousing and Storage 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

Working with Individuals with Learning Difficulties 

Around 1.5 million people in the UK have a learning disability. Owing to the fact that they are likely to find it more difficult than others to describe their symptoms, it is essential for anyone working with individuals with learning disabilities to have a good knowledge of the healthcare system and relevant legislation, as well as an understanding of the signs and symptoms of various conditions.

Working with People with Mental Health Needs 

Mental health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British  adults will experience some form of mental health problem within the course of a  year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.