Entry requirements

Maths & English GCSE grade 4 or above
And/or Level 1 7290 Achieved

How much does it cost?

PPE – Including Overalls and steel toe cap boots; textbook, enrichment activity e.g. Motor Show, Skills shows etc. (approx. £100).

Why study?

You will carry out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Autocare Centre, which may be part of a national chain or operated by a regional/local independent group/owner.

An Autocare Technician requires a unique combination of technical, retail and customer service skills. You will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

The Autocare Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer service (including how to handle difficult customers and deal with customers’ disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills.

You must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.

Where will this course take me?

• Service Technician
• Maintenance Technician
• Diagnostic Technician
• Mot Tester
• Service Advisor

Core modules

001 Health and safety and sustainability in the automotive environment

002 Customer service, sales principles, communication

003 Stock control procedures

004 Light vehicle chassis systems

005 Service, maintenance and inspection

006 Vehicle propulsion, internal combustion engine

007 Vehicle propulsion, alternative fuel systems

008 Electrical systems and components

009 Automotive industry and careers

How will I be assessed?

Practical assessments
Written assessments
Verbal

Will I have to provide anything?

PPE – Including Overalls and Steel toe cap boots, Direct boot, Polo shirt, Cargo trousers, Textbook, Enrichment activity e.g. Motor Show, Skills shows etc. (approx. £100).