A Heavy Vehicle (HV) technician services, inspects, and repairs HVs, classified by the Department of Transport as category N2 or N3, along with associated trailers and ancillaries. They work in dealerships focusing on specific manufacturers or in independent garages, franchises, or large fleet operators dealing with various vehicle makes.
Technicians handle all vehicle systems, performing tasks from simple part replacements to diagnosing complex faults using advanced diagnostic methods. The role requires strong technical expertise, problem-solving skills, and a solid understanding of vehicle systems. They must work independently and as effective team members, understand commercial operations, and demonstrate good customer handling skills while seeking ways to work more efficiently.